Tenant Services
Supporting tenants to ensure their home feels like home.
Your Support Is Our Priority
Tenant Services
At Meller Speakman, we understand that renting a home is more than just a transaction; it’s about feeling secure, supported, and valued.
That’s why, when you rent a property through us, you gain access to comprehensive tenant services designed to ensure your comfort and peace of mind throughout your tenancy.
If you rent a property managed by us, we’re here to support you.
Before reporting an issue, please read through this guidance.
Ongoing Tenant Support
Maintenance & Emergency Support
Tailored estate managed services to ensure you maximise your land’s potential and protect it for the future.
Gas Leaks
If you smell gas, leave the building immediately and call the National Gas Emergency Service at 0800 111 999. Once safe, contact us so we can coordinate further assistance.
Boiler Issues
If your boiler isn’t working, check the power, pressure, and reset settings. For persistent problems, contact us, and we’ll arrange for a qualified engineer.
Electrical Problems
In case of power outages or electrical issues, check if your neighbours have power - it may be a wider outage. Check your fuse box for any tripped switches (they'll be in the 'down' position), flip the tripped switch back up. Check appliances and unplug the faulty one. If problems persist, reach out to us for support.
Water Leaks
For leaking taps or pipes, place a container to catch drips. If the water supply is leaking heavily; find the stopcock, usually under the kitchen sink, turn it clockwise to shut off the water.
Oil Boiler Maintenance
Your oil boiler does not automatically refill—you are responsible for ordering oil. If the oil supply runs out, the system may stop working and will require a qualified engineer to restart. Any associated costs will be your responsibility. To avoid this, make sure to monitor levels frequently and place orders in good time.
Get in Touch
Still Need Support?
We believe in clear and open communication. If you encounter any issues or have questions, our team is just a call or message away. We aim to resolve concerns swiftly and efficiently, ensuring minimal disruption to your daily life.
When to Contact Us
Please reach out if you are you experiencing any of the following:
No Hot Water
You experience no heat or hot water after troubleshooting
Significant Water Leak
There’s a significant leak or burst pipe.
Electrical Faults
Electrical issues persist after resetting the fuse box.
Unsure or Concerned
You’re unsure how to safely proceed with any maintenance concerns.